Docs/Platform
Sending & domains
Send from your own domain with managed deliverability, or from a connected Gmail or Microsoft 365 mailbox. Replies come back into Hermes either way.
Every trigger sends as a sender identity — a from-address plus display name. Identities come in three flavors, and an organization can have several with one default.
| Sender type | Best for |
|---|---|
| Your own domain | Product and marketing email at volume — [email protected] with managed deliverability. |
| Gmail | Founder-style outreach from a real mailbox you already own. |
| Microsoft 365 | Same, for Outlook / Microsoft shops. |
Sending from your own domain
Add your domain under Settings → Email → Domains and Hermes provisions everything deliverability needs on its managed infrastructure:
Add your domain
Enter the domain you want to send from (e.g. yourcompany.com). Hermes generates the exact DNS records to add.
Add the DNS records
You'll get a short list: DKIM records that cryptographically sign your mail, an SPF record authorizing Hermes to send for the domain, a DMARC record, and an MX record on a reply subdomain (reply.yourcompany.com) so replies route back into Hermes.
Hermes can detect your DNS provider and plan the exact changes for you; at supporting registrars, Domain Connect makes it a one-click apply.
Verify
Hermes polls DNS and flips the domain to verified automatically — or hit Verify to check on demand (hermes domains verify yourcompany.com from the CLI). Once verified, create sender identities on the domain: notify@, hello@, whatever you need.
A domain can only be attached to one Hermes organization — ownership is enforced globally, so someone else can't send as your domain.
Sending from Gmail or Microsoft 365
Connect a mailbox with OAuth under Settings → Email — no passwords, no SMTP configuration. Hermes requests send permission only, stores tokens encrypted, and flags the connection in the dashboard if it ever needs re-authorization.
Emails sent this way come from your real mailbox, threaded like any mail you'd send yourself — which is exactly what you want for low-volume, high-touch outreach.
Replies and the inbox
Replies to domain-based sends route back through the reply subdomain and land in the Hermes Inbox as conversation threads. That matters twice over:
- For you — read and track customer replies without leaving the dashboard.
- For the AI — the evaluator and drafter read each person's thread history. Someone who replied isn't re-prompted like a stranger, and follow-ups build on the conversation instead of restarting it.
Compliance defaults
Marketing email gets an unsubscribe link and RFC 8058 one-click unsubscribe headers (the native "Unsubscribe" button in Gmail and Apple Mail) automatically. Opt-outs apply organization-wide and are enforced both before drafting and again at the moment of sending. Transactional email — password resets, usage alerts, activity-driven messages — is exempt by design. You choose the category per trigger.